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5/14/2022 11:59 PM <dir> Agent Error
5/14/2022 11:51 PM <dir> Caller Disconnected
5/15/2022 12:03 AM <dir> Cancel Rebill
5/14/2022 11:55 PM <dir> Cancel-Trial
5/14/2022 11:59 PM <dir> Customer Service
5/15/2022 12:04 AM <dir> Disconnected Callback
5/15/2022 12:01 AM <dir> Prank call
5/15/2022 12:04 AM <dir> Queue Callback Assigned
5/14/2022 11:54 PM <dir> Refund Full
5/15/2022 12:01 AM <dir> Refund Partial