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 6/16/2022 10:01 PM        <dir> Caller Disconnected
 6/16/2022 10:05 PM        <dir> Cancel Rebill
 6/16/2022 10:02 PM        <dir> Cancel-Trial
 6/16/2022 10:04 PM        <dir> Customer Service
 6/16/2022 10:05 PM        <dir> Disconnected Callback
 6/16/2022 10:04 PM        <dir> Prank call
 6/16/2022 10:05 PM        <dir> Queue Callback Assigned
 6/16/2022 10:02 PM        <dir> Refund Full
 6/16/2022 10:04 PM        <dir> Refund Partial
 6/16/2022 10:01 PM        <dir> Save Trial
 6/16/2022 10:01 PM        <dir> System Shutdown