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 6/22/2022  3:43 PM        <dir> Agent Error
 6/22/2022  3:42 PM        <dir> Dead Air
 6/22/2022  3:42 PM        <dir> Early hangup
 6/22/2022  3:42 PM        <dir> Equipment Issues Or Troubleshooting
 6/22/2022  3:44 PM        <dir> General Product Retirement Questions
 6/22/2022  3:43 PM        <dir> Other
 6/22/2022  3:43 PM        <dir> Queue Callback Assigned
 6/22/2022  3:44 PM        <dir> Redirected to online resources
 6/22/2022  3:43 PM        <dir> Transferred To 3rd Party
 6/22/2022  3:44 PM        <dir> Upgrade Questions