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 4/22/2022  5:13 PM        <dir> Abandon
 4/22/2022  5:19 PM        <dir> Agent Auto Wrap
 4/22/2022  5:18 PM        <dir> Agent Error
 4/22/2022  5:13 PM        <dir> Call Back Failed
 4/22/2022  5:13 PM        <dir> Caller Disconnected
 4/22/2022  5:18 PM        <dir> Customer Service
 4/22/2022  5:41 PM        <dir> Filed Claim
 4/22/2022  5:19 PM        <dir> Prank call
 4/22/2022  5:26 PM        <dir> Queue Callback Assigned
 4/22/2022  5:26 PM        <dir> Sent To Voicemail
 4/22/2022  5:13 PM        <dir> Transferred To 3rd Party